I help organizations elevate their user experience by conducting research and delivering actionable insights. In the past, I've assisted organizations in government, software, and ed-tech on:
✅ User Research. I conduct usability testing and user interviews to uncover insights. I then deliver recommendations to clients or share findings with the broader community through published articles.
📝 Design Reviews. I assess designs and provide feedback to improve usability and ensure alignment with user needs, business goals, and UX best practices.
📈 UX Maturity. I guide organizations in understanding and improving their UX maturity. This includes evaluating UX processes, tools, and team structures to find opportunities to better embed user-centered practices and reach business goals.
